International Application Services (“iappservices.com.au”, “iappservices”, “we”, “us”, “IAS”, “our”) gives utmost importance to the security of its customer’s private/personal information.
This Privacy Policy describes how International Application Services collects, uses, discloses and manages personal information related to individuals (hereinafter referred to as “Applicants/Customers”) applying for visas, passports, OCI, IDLV, PCC or any other application services through International Application Services.
International Application Services is committed to providing our customers with excellent service and protect their information from any form of misuse. We respect and take the trust of our customer’s keeps in us very seriously.
We try to keep the process as transparent as possible and inform you of our information collection practices through our Privacy Policy.
Due to the nature of the business, Privacy Policy may go through new amendments as determined by our discretion. In such event of an update, we will post the amended Privacy Policy on our site for your convenience.
The information we receive from you is of crucial importance to International Application Services, and keeping it secure is our primary target. We have taken and continue in taking reasonable steps to protect the personal information we gather during an application process. We will also take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed.
Personal Information we gather is stored in a secure database. The channels we use to gather the information is highly secured. We use industry-standard technical safeguards, including but not necessarily limited to encryption of passwords.
We collect personal/professional information of an applicant or his/her referees only if it is required to complete the application you have requested from us. We may collect all or some of the below information depending on the application you want us to fill:
We do not collect your credit card details until unless necessary.
We collect your information through multiple channels:
We encourage our customers to use secure emails to send documents or information. But on request of our customer, we may accept documents/information from instant messengers.
We need you information to:
We may disclose your personal information to the following third parties:
We may disclose your personal information to a representative of the country to which the application is made, usually the High Commission or Consulate within Australia, otherwise overseas.
We will not otherwise disclose information about you unless the disclosure:
International Application Services may uses cookies to enhance your experience while using our website. An Internet cookie is a small packet of information (piece of computer code) sent by us to your computer when you visit iappservices.com.au website. This information is then sent back to us automatically and behind the scenes. None of the cookies that we use are meant to be harmful for you. In fact, they’re designed to make your online experience with our website go smooth and easy.
International Application Services employs third-party entities to perform functions on our behalf such as data analysis and marketing assistance. The data that we provide them is anonymous and does not reveal specific personal information related to our customers. This data is used for specific functions that require broad-based user statistics, which help to improve the overall International Application Services customer’s experience. You can disable cookies on your computer. Should you do so, helpful information may be omitted from your service experience.
Collected customer information is never sold or bartered. We may store our customer’s emails or contact number for business promotions or to notify process updates. This information is only stored after taking respective customer’s approval.
At any time our customer can opt-out from receiving such emails by calling us on 0451314809 or by email to customer service. In case if customer wants to update his/her contact details, then they can do so by calling us or by email.
Financial information that is collected is used to bill the user for products and services only.
If you have any questions about this Privacy Policy, they you can contact International Application Services Customer Care by email or call.
If you have a complaint about our collection, use or disclosure of your personal information, or you wish to make a complaint about a breach of the Australian Privacy Principles, please contact our Customer Service via email or by call. In such scenario we may contact you for any other applicable information.
Our Privacy Officer will then investigate the issue and advise you in writing of the outcome. You can also make a complaint to the Office of the Australian Information Commissioner. Further information is available at www.oaic.gov.au.